We, as ENDER CIVATA HIRDAVAT, consider quality not as a coincidence, but as the result of a smart effort.

For us, quality; It means meeting the needs and expectations of our customers in the presentation of products and services with the understanding of excellence we adopt, and following our customers’ judgments meticulously.

For us, ‘quality is everyone’s responsibility’. For this reason, we act with a total quality management approach in all our systems and processes. In this direction, each suggestion sent to us is evaluated and used to create added value.

Within the scope of our quality policy, it is essential to establish, implement, improve and maintain our Quality Management System and Quality Standards.

Our strength while creating our quality; in our products; functionality, durability, usability, reliability and aesthetics, in our services; we take from the principles of solution orientation, satisfaction, intelligibility, accessibility, timeliness, reliability, professionalism, completeness, accuracy, continuity and flexibility.

We adopt 8 Quality Management Principles to form the basis of our Quality Management Standard:

1. Customer focus

Our senior management leads and commits to maintaining the Quality Management System and customer focus.

Our customers are at the center of our quality management processes and systems. It is essential for us to be customer-oriented, to follow their wishes and needs closely, to meet their expectations and to provide satisfaction.

We focus on creating solutions, not excuses, in order to be a part of the solution and satisfy our customers. In order to achieve this, we implement continuous improvement and development practices and monitor the effectiveness of the results.

2. Leadership

We are ‘careful when thinking about quality, we are determined to implement’. In this regard, the task of our senior management is not to control but to lead us. In this direction, our senior management inspires our employees with the awareness of removing obstacles and opening new paths, and instills confidence with their visionary approach.

3. Employee involvement

All of our employees are aware of their contribution to the Quality Policy, to the Quality Objectives they are related to, to the possible negative consequences that may occur if the Quality Management System requirements are not implemented, and to the effective functioning of the Quality Management System.

We provide our employees with a good environment and sufficient infrastructure to develop the necessary resources and processes in order to achieve our quality targets. Our employees adopt a participatory and solution-oriented approach in their work with the awareness of the team spirit that feeds our corporate culture.

4. Process approach

Our quality studies are based on the principle of error-free working and risk prevention in the process, rather than post-process controls. In this context, the development of Risks and Opportunities Activities is also among our responsibilities.

5. System approach in management

Our Quality Management adopts a system approach in which interrelated processes are defined, understood and managed as a system. When a change or revision is required in our quality management system, process requirements, the reason and possible consequences of the change, the integrity of the Quality Management System, resource adequacy,

It is carried out by taking into account the changes and regulations of authority and responsibility and is applied with a systematic approach.

6. Continuous improvement

Our quality performance to respond to changing conditions and new needs; Our quality policy is systematically monitored in the light of our principle of excellence and the general objectives of our business, and necessary actions are taken for continuous improvement.

Our quality policy is supported and strengthened with the support and participation of all relevant personnel, with competence and awareness for human resources, nonconformity and corrective actions for machinery/equipment and product/service processes, and activities for risks and opportunities.

We always look for ways to use our resources more effectively and efficiently, and support sustainable development and environmental policies. We act with the awareness that the environment in which we live is not a legacy left to us, but a trust to be handed down to future generations.

7. Realistic approach to decision making

Our Quality Goals guide us when deciding on quality. Our quality objectives are consistent with our quality policy, in line with functions, levels and processes that are consistent, compliant, measurable, include applicable conditions, ensure product and service compliance, aim to increase customer satisfaction, can be monitored, communicated within our organization, are known, can be updated when necessary, and meet the required standard. created goals.

Our organization’s data sources are customer satisfaction, compliance with product specifications, nonconformity and corrective actions, activities for risks and opportunities, features and trends of processes and products, and our outsourcing providers provide us with data and enable us to analyze.

8. Mutually beneficial outsourcing relationships

We see our outsourcing providers and our mutual developmental relations with them as an indispensable part of our quality management system, and we adopt a learning and value-creating understanding together by strengthening our mutual relations.